Why We Went Social

Why We Went Social

A natural progression from our award-winning customer service platform, Ventrica Digital was launched in February 2016 to keep our clients at the forefront of the social media revolution.

With the rise of social media, the importance of having a cohesive strategy has never been greater. Our background in social media monitoring and management put us in a prime position to establish strategies that engage both existing and prospective customers.


Having been providing social media monitoring and management solutions for many of our clients, Ventrica Digital was introduced to fulfil our clients’ desires to have cohesive, strategic and engaging social media strategy. Our comprehensive digital solutions have grown organically out of our industry-leading customer service and sales platform, Ventrica, where our experience of delivering omnichannel social media monitoring and management has seen us gain an enviable portfolio of clients, a host of awards and worldwide recognition.


With over 20 years of in-house experience in social media and digital marketing, it was a natural progression for us to launch our digital division and build upon our already extensive knowledge base to provide our clients with a true omnichannel customer service experience. By utilising intelligent technology we survey conversations relating to your company and brand, joining in on the conversations where necessary, increasing engagement and ultimately turning customers into brand advocates. Our proactive keyword search facility means we can scan social media networks for references to your company’s products and services, picking up on any customer queries where necessary and responding to them in a timely and efficient manner.

To find out more contact us today on 01702 445860 or via email ventricadigital@ventrica.co.uk
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Accreditations and Awards

Ventrica's excellence has been recognised by the following industry-leading authorities…

  • Partnership of the Year Awards 2015 - Winner
  • European Contact Centre and Customer Service Awards 2015
  • UK National Contact Centre Awards 2016
  • UK National Contact Centre Awards 2018 Gold Winner
  • UK National Contact Centre Awards 2018 Bronze Winner
  • Highly Commended 2017
  • Gold Winner 2017
  • European Contact Centre Silver Winner 2018
  • UKCCF Awards 2018
  • The Sunday Times Fast Track 100 2018
  • London and South East - Contact Centre Of The Year 2016 - Winner
  • London and South East - Best Outsourced Partnership 2016 - Finalist
  • London and South East - Advisor Of The Year 2017 - Winner
  • London and South East - Outsourcing Partnership of the Year 2017 - Winner
  • ISO 27001 : 2013-
  • Call Centre Management Association
  • Financial Conduct Authority - FCA
  • SGS
  • UKAS Management Systems
  • ICO
  • Members of UK Contact Centre Forum - UKCCF