How We Achieve Social Results

How we achieve results

Through defining key goals that have your customers at the heart of them, Ventrica Digital can deliver your business measurable and cost-effective results.

In partnership with you we will create a seamless digital strategy that will ensure your customer service remains constant throughout and echoes the voice and vision of your brand. See how we implement this strategy below:
1.

We will arrange a digital consultation to discuss your past, present and future strategies; working alongside you to establish key objectives for your brand and provide you with a social report and plan to review.

2.

Utilising our best-of-breed social media management and engagement software, we will set up or integrate existing channels into our social media platform and implement your digital strategy. We provide a secure environment complicit with customer service data protection and regulations.

3.

Our content response management software allows us to intelligently route, queue, track and respond to social engagement. We provide outstanding social service etiquette and ensure that the voice of your brand is at the heart of every conversation relating to your business.

4.

We will provide you with in-depth reporting which allows us to forward plan and best predict scenarios in real-time. We will closely monitor your competitors and ensure that your social and customer service strategies are always at the forefront of your industry.

5.

Working closely with your company and the top influencers in your sector, we ensure that you always have seamless and effective social and digital customer service. But it doesn’t end here – we’re passionate about selling too and can help you with a strategic marketing campaign or ongoing omnichannel customer contact strategy.

To find out more contact us today on 01702 445860 or via email ventricadigital@ventrica.co.uk
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Accreditations and Awards

Ventrica's excellence has been recognised by the following industry-leading authorities…

  • Partnership of the Year Awards 2015 - Winner
  • European Contact Centre and Customer Service Awards 2015
  • UK National Contact Centre Awards 2016
  • London and South East - Contact Centre Of The Year 2016 - Winner
  • London and South East - Best Outsourced Partnership 2016 - Finalist
  • London and South East - Advisor Of The Year 2017 - Winner
  • London and South East - Outsourcing Partnership of the Year 2017 - Winner
  • Call Centre Management Association
  • Financial Conduct Authority - FCA
  • SGS
  • UKAS Management Systems
  • ICO
  • Members of UK Contact Centre Forum - UKCCF